Privacy Policy
INFORMATION WE COLLECT
We collect various types of personal information to provide and improve our services.
a. Information You Provide:
- When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, mailing address, phone number, and payment details.
- If you contact us for support or inquiries, we may collect any additional information you voluntarily provide.
b. Automatically Collected Information:
When you browse our website, we automatically collect certain information about your device and usage patterns:
- Device Information: Browser type, IP address, operating system, and time zone.
- Usage Data: Pages visited, time spent on our website, referring website, and interactions.
Cookies & Tracking Technologies: We use cookies, log files, and web beacons to enhance your browsing experience and collect anonymous analytical data.
HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
- Order Processing: To process payments, arrange shipping, and provide order confirmations.
- Customer Support: To respond to inquiries and provide assistance.
- Marketing & Promotions: To send promotional emails and special offers (only if you have opted in).
- Security & Fraud Prevention: To protect against fraudulent transactions and unauthorized access.
Website Optimization: To analyse website performance and improve user experience.
SHARING YOUR INFORMATION
We do not sell, rent, or trade your personal information. However, we may share it with third parties in the following cases:
a. Service Providers:
We work with trusted third-party service providers for payment processing, shipping, analytics, and marketing. These providers have their own privacy policies governing data handling.
b. Legal Compliance:
We may disclose your information if required by law, such as in response to a court order, legal process, or to protect our rights and security.
c. Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
PAYMENT SECURITY
We use Razorpay for payment processing. Your card details are encrypted and secured as per PCI-DSS standards. We do not store your payment details beyond the duration of the transaction.
For Razorpay’s policies, please visit: (www.razorpay.com)
YOUR RIGHTS & CHOICES
Following are your rights & choices:
- Access & Correction: You can request to access, update, or delete your personal information by contacting us.
- Opt-Out: You may opt out of marketing emails by using the ‘unsubscribe’ link in our emails.
- Cookie Settings: You can disable cookies through your browser settings.
DATA RETENTION
We retain your personal information as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.
THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites. Once you leave our site, our Privacy Policy no longer applies. We recommend reviewing the privacy policies of third-party services before engaging with them.
CHANGES TO THIS POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page, and if significant, we will notify you via email or website notice.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complain, please contact us by e-mail at support@vitridesignstudio.com
By using our website, you consent to this Privacy Policy.